Inheritance disputes are sensitive and emotional situations, often with complex family dynamics at play. Siblings may be arguing, and tensions may be running high following the death of a family member.

The tone of the websites needs to account for this, striking an understanding, sympathetic and reassuring tone.

The benchmark for this tone was the approach the triage team take when speaking to clients on the phone. They pride themselves on taking a human approach to these conversations, the websites aimed to match that.

For most people, this will be the first and only time in their lives that they will be involved in an inheritance dispute, and as a result they have no understanding of inheritance disputes, or any of the legal terminology around this subject.

The website copy needs to speak in language that they understand, so they can recognise their situation quickly and immediately know they are in the right place to solve their problem.

With limited understanding of inheritance law, their first motivation is to understand whether anything can be done to resolve what they are unhappy about.

They want to know if a legal challenge would be successful, and how much it would cost.

The website copy needs to answer these questions as soon as possible, providing reassurance while taking into account the legal realities of challenging inheritance.

Given the sensitive nature of family disputes, and the legal costs involved, they want reassurance that they can trust IDR Law.

They want to feel confident that their lawyer will give trustworthy advice and make the right decisions.

The website needs to provide this trust and reassurance.

Google reviews have the same comments showing up over and over again – what matters is the compassionate and empathetic approach.

Our appointed solicitor was brilliant – supportive and empathetic throughout a very difficult time for our family.

Absolutely wonderful service, particularly from KA whose kindness and compassion shone through in every aspect of her work

Very professional, took time to listen to me, empathetic with my situation and delivered what was needed to help me in a courteous, sympathetic manner, thank you

From the very beginning, she was attentive, compassionate, and incredibly knowledgeable.

DP was very, very helpful and presented me with reassurances and comforting guidance, at a very strained and strenuous time, Thank you so much.

Extremely courteous helpful and considerate

Thank you to LR for her compassion towards me and my situation.

I would not hesitate to recommend IDR Law. I dealt with LR and RP and they were both super understanding, compassionate and kind. They reassured me and dealt with matters quickly. Thank you so much!

She remained a constant support through difficulties which continued for over two years. Many of which were emotionally distressing and draining. During this time whilst remaining the ultimate professional she dealt with the issues with balanced diplomacy doing so with warmth, compassion and understanding

As these quotes from the internal survey says…