Survey – Eddy Gibson

1. Age

Please enter your age

2. How often do you book flights?

3. What device do you normally use?

4. Where is the first place you would look to buy tickets?

Please state which airline websites you would use

Please state which flight finding websites you would use

5. When was the last time you visited an airline website or app?

Please choose a time scale from the start of Covid.

6. Why did you visit the airline website or app that day? What were you trying to do?

E.g. check prices, book a flight, check-in, etc…

Were you able to complete your task that day?

Please explain briefly why not

7. Was you flight for personal or business?

Who were you travelling with?

Who were you travelling with?

Did you book tickets for more than one person in different households? Ie was it a group booking?

Did you book tickets for more than one colleague?

How did you communicate with the group members?

I.e. Whatsapp, email, or in person, etc..

How did you communicate with your colleagues?

I.e. Email, whatsapp, or in-person, etc

8. What are the main factors you would consider when booking a flight?

Please rank them by dragging the options in order of importance, with most important at the top

9. When booking tickets, select which extras you may consider paying more for?

Select all you would consider paying extra for

Fly UX survey